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No Hassle Returns

Customer Satisfaction is our top priority.  Please see the details below for information on Returns and Exchanges.

Carlie's offers a 14 day exchange policy on certain items. Below are the guidelines as to what may or may not be exchanged:

We cannot accept returns on the following items, these items are ALL SALES FINAL:

 Adult Novelties
 Pillow Packs, Sampler Items, Condoms
 Lubes and Oils/Simulant Gels/Etc.
 Magazines/Books
 Candy
 Bondage Items
 Bachelorette/Bachelor Party Supplies
 Pasties
 Jewelry
 Thongs/Panties/Underwear/Boxers
 Boxed Lingerie
 Clearance Items
 Costumes
 Shoes

Lingerie as well as Corset items may be EXCHANGED for another item or in-store credit with the following conditions:

 Original Tags attached
 Item must be free of ANY odors or wear

Shipping Charges:

• If you receive the wrong item we will cover all return related shipping charges.
• If you are returning an item for any reason other than the ones stated above, shipping charges are the responsibility of the customer.