No Hassle Returns
Customer Satisfaction is our top priority. Please see the details below for information on Returns and Exchanges.
Carlie's offers a 14 day exchange policy on certain items. Below are the guidelines as to what may or may not be exchanged:
We cannot accept returns on the following items, these items are ALL SALES FINAL:
Pillow Packs, Sampler Items, Condoms
Lubes and Oils/Simulant Gels/Etc.
Bachelorette/Bachelor Party Supplies
Lingerie as well as Corset items may be EXCHANGED for another item or in-store credit with the following conditions:
Original Tags attached
Item must be free of ANY odors or wear
• If you receive the wrong item we will cover all return related shipping charges.
• If you are returning an item for any reason other than the ones stated above, shipping charges are the responsibility of the customer.